FAQs

RETURN/EXCHANGE POLICY:

At this time for COVID-19 all sales online are final.

RETURNED MERCHANDISE POLICY

Quality is super important to us-we take protecting the integrity of the products we sell very seriously. Shop Elayne James' policy does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired

SHIPPING RATES AND POLICIES

At this time we ship to customers located in Delaware, Maryland, Pennsylvania and New Jersey.

Standard shipping rates apply at checkout. Free Shipping may apply on purchases over $50.

ORDER CHANGES / CANCELLATIONS

To serve you better, shopelaynejames.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

CONTACT US:

Email: info@shopejs.com

Phone: 302-376-5290